Complaints and Takedown Policy

# Complaints and Takedown Policy > **Status: DRAFT for solicitor review.** This document has not been approved by a legal practitioner. It is provided for internal review only and is not legal advice. **Applies to:** SDA Listings, ABN 44 156 567 671, based in Victoria, Australia. A postal address will be published once confirmed by the operator. Contact: support@sdalistings.com.au. Governing law: These terms are governed by the laws of Victoria, Australia, and applicable Commonwealth laws of Australia. ## Complaints and takedown We accept complaints about inaccurate listings, privacy handling, provider conduct, disability discrimination concerns, safety concerns, fraud, impersonation, intellectual property and misleading NDIS claims. **Process:** acknowledgement → triage and severity → evidence request → temporary restriction where warranted → investigation → outcome → review and appeal → retention of audit trail. **Escalation:** Serious matters may be referred to relevant authorities. SDA Listings does not replace emergency services, police, the NDIA, the NDIS Quality and Safeguards Commission, tenancy regulators, consumer regulators, privacy regulators or independent legal advice. Contact: support@sdalistings.com.au. ## Change history Version 0.1 — initial draft prepared for solicitor review.

Feedback on this document may be sent to support@sdalistings.com.au. Historical versions and change history are maintained by the SDA Listings platform team.