Clear, structured information requests get faster answers. They also protect the participant by keeping the provider's response on record.
Write requests that are easy to answer
- Ask one topic at a time — access, tenancy, supports, housemates.
- Give context — which participant, which listing, why you're asking.
- State a reasonable response timeframe.
What to record
- Every question and every answer, in the participant's record.
- Any documents provided — enrolment, floor plans, photos, tenancy templates.
- Escalations where a provider is not responding.
SDA Listings provides an in-app Information Request tool that structures this workflow for you.
Reviewed 2026-07-16 by SDA Listings editorial. SDA Listings is an independent property-listing and connection platform. It is not the NDIA, the NDIS Quality and Safeguards Commission or an NDIS funding decision-maker. Property information is supplied by advertisers and should be independently verified. SDA Listings does not determine participant eligibility, approve SDA funding, enrol SDA dwellings or guarantee property suitability, availability or occupancy.
Related pages
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SDA search checklist for Support Coordinators.
Participant housing-requirements checklist
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Coordinator SDA inspection checklist
Coordinator-focused SDA inspection checklist.